About Us

 

Our Practice

Our practice has been providing comprehensive medical care to members of our community since 1974. Our clinic is a renovated Queenslander, situated on the western edge of the Ashgrove Shopping Centre with free parking available at the rear.

 

Our Team:

We are committed to long term care for our patients. Patients are treated like family.

If you have any questions about your appointment or any fees, you can speak to our friendly and experienced administration team.

Practice Hours

Monday – Friday: 8am – 6pm
Saturday: 8am – 11.30am.

 

Appointments

If you would like to schedule an appointment, please contact us on (07) 3366 1349 or you can make a quick and easy appointment through our website. A standard appointment is 15 minutes. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment.

Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority, if this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Saturday’s are reserved for patients who require assistance with acute medical conditions or emergency appointments, if you need to see your doctor for a routine appointment it is preferable that this is scheduled for a week day to ensure our doctors are available to assist those in need or urgent medical attention.

 

Cancellation

Due to a high demand of appointments at Ashgrove Clinic, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time and preferably 24hrs prior. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.

 

After Hours

This practice employs the National Home Doctor Service to provide after hours care when this surgery is closed. Please telephone 13 SICK (13 74 25).

 

Repeat Prescriptions:

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, referral letters and results. Where a script is able to be supplied without an appointment by the discretion of your GP, a fee will be payable.

 

Your rights:

If you have a problem, we would like to hear about it. Please feel free to talk to your Doctor or Practice Manager. You may prefer to write to us, we take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please phone the Health Quality & Complaints Commission on 3120 5999 or by email info@hqcc.qld.gov.au.

 

Ashgrove Clinic